Patient Services Representative

Part-Time Patient Services Representative

Cumberland Pediatric Dentistry and Orthodontics is excited to announce the opening of our brand-new Knoxville office!

We're looking for a friendly, organized, and motivated Part-Time Patient Services Representative to join our growing team and help families begin their journey to confident smiles.

At Cumberland, we combine clinical excellence with a fun, supportive atmosphere to deliver an exceptional experience for every child and family we serve.

The PSR plays a crucial role in Cumberland Pediatric Dentistry and Orthodontics practices. The PSR is responsible for being the first line of customer care for our patients. A successful PSR always makes an excellent 1st impression by delivering an unsurpassed customer experience.

Responsibilities

• Deliver excellent customer service
• Check patients in and obtain all required documents
• Collect co-payments and verify insurance coverage
• Respond to patient billing or financial inquiries, directing to appropriate departments
• Schedule and confirm patients appointments
• Answer telephones and prepare new patient charts neatly and accurately
• Scan documents and essential paperwork to the practice management system

Qualifications

What We Offer :

We believe that taking care of our employees and their families is paramount. That's why we offer a comprehensive benefits package designed to support you in every aspect of your life. Here's what we provide :

Who We Are :

Cumberland was formed in 2012 by four dentists with a desire to make a difference. Their vision was to create a company that positively impacts the lives of children. Today we have grown to eight locations in middle Tennessee, all owned by partnering dentists now employing over 150 team members. We utilize the individual strengths of all our employees to create the brand you see today. To make a difference in the lives of our patients by delivering unsurpassed pediatric dental and orthodontic care in a fun, welcoming environment. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.