Solutions Support Engineer (API & SQL)

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

This role will be empowered to provide direct and real time advanced technical support to internal CXO resources for the benefit of Retail Wireless Customers. This position will have the opportunity to work real time with Level 1 Agents who are on Phone with the Customers for the issues needing technical assistance.

Key Responsibilities :

• Partner with Customer Experience Agents to resolve technical customer issues, including service, global resets, and porting.
• Use critical thinking and troubleshooting skills to resolve customer issues within defined SLAs.
• Utilize business applications, diagnostic tools, vendor portals, and queries to analyze and resolve issues.
• Collaborate with support teams, engineers, and developers to ensure full issue resolution.
• Create and escalate ServiceNow tickets for Tier 3 support when necessary.
• Develop knowledge base entries and playbooks based on business processes, customer behavior, and technical expertise.

Skills, Experience and Requirements

Education and Experience :

Skills and Qualifications :

Technical Requirements :

Visa sponsorship not available for this role.

Salary Ranges

Compensation : $63,150.00 / Year - $90,000.00 / Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here : DISH Benefits

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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