Customer Success Manager

Customer Success Manager

Smartling is seeking a Customer Success Manager for a remote, work from home position. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle. You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us.

Smartling was founded 16 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services, empowering teams to collaborate in real-time to create experiences customers love.

You Will Perform

On-boarding :

• Partner with our implementation team throughout the onboarding process, and work closely with team members to ensure project timelines are met.

Customer Communication and Education :

Customer Retention and Growth :

Demonstrating Value :

You Have

Preferred but not required

You Are

You Will Enjoy

Smartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

The US national total pay range for this role is $85,000 - $105,000, including variable incentive component. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.