Bilingual Call Center Representative

Customer Care Representative

Location : Katy, 77449

Temp-to-Hire Pay : $18.00 per hour

Hours : M-F 8 : 00 am - 5 : 00 pm

In-Office, not remote

Duties and Responsibilities :

• Possess excellent punctuality and attendance.
• Requests should be submitted two-weeks in advance.
• Manage 100 inbound calls daily in a timely manner while providing high quality service.
• Handling calls related to billing, leaks, usage, delinquencies, disconnects and more!
• Identify customers needs, clarify information, research every issue, and provide solutions and / or alternatives.
• The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers
• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
• Fills out necessary paperwork associated with each transaction
• Generates reports as needed
• Refers service failure complaints to designated departments for investigation
• Inputs information regarding inspections and payments
• Prepares basic correspondence with customers

Minimum Qualifications :