Director, Logistics & Delivery Experience

Director, Logistics & Delivery Experience

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you'll take part in a company culture that cares deeply about its work and its team members.

As the Director of Logistics & Delivery Experience, you will own the end-to-end customer delivery journey- from how our products move through our national shipping network to how they arrive at the door. You'll set the strategic direction for our logistics and carrier ecosystem, optimize cost and performance across the network, and ensure every delivery reflects the quality and care that Ollie stands for.

This role blends operational excellence with customer obsession- you'll combine data-driven insights, logistics expertise, and strong cross-functional leadership to continuously improve delivery speed, reliability, and experience.

This is a U.S.-based remote position and reports to the VP of Operations.

What You'll Do :

• Define and execute Ollie's delivery and shipping strategy, including carrier selection, regional vs. national coverage, line-haul optimization, and last-mile innovation.
• Oversee and negotiate all carrier contracts and relationships, ensuring service level excellence, scalability, and competitive cost structures.
• Establish key metrics, goals, and dashboards to track carrier performance, delivery speed, cost efficiency, and customer satisfaction.
• Act as the internal voice of the customer for delivery, identifying and addressing pain points, testing new approaches (like ice testing or packaging improvements), and collaborating with Product, Tech, Marketing, and Customer Experience teams to enhance the overall experience.
• Own the annual delivery and shipping budget, forecasting, and cost optimization initiatives to align with company financial targets.
• Stay ahead of trends in shipping, logistics, and delivery technology. Regularly assess and propose strategic opportunities to improve speed, reliability, and cost structure.
• Lead business reviews with key carrier partners and present performance, insights, and recommendations to senior leadership.
• Build and mentor a high-performing delivery operations team focused on data, process improvement, and customer experience excellence.

Who You Are :

What You'll Get :

What We Value :

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills.