Customer Service Representative

Job Description

Job Description

BCforward is currently seeking a highly motivated Customer Service Representative in Indianapolis, IN 46214

Job Title : Customer Service Representative / Permit Specialist

Location : Indianapolis, IN 46214

$20.00 / hr | Paid Training | 12-Month Contract (Possibility of Extension)

Monday–Friday | Day Shift

About the Role :

We are seeking a detail-oriented Customer Service Representative / CSR Permit Analyst to support the Oversized & Overweight Vehicle Permitting Division. This role involves processing transport permits, assisting carriers, and ensuring compliance with federal and state safety regulations.

What You’ll Do :

Review and process oversized / overweight transport permits

Communicate with carriers via phone, email, and in-person

Verify company compliance and handle special weight registrations

Update routing information based on current road restrictions

Coordinate with Indiana State Police & INDOT engineers

What You Need :

High School Diploma or equivalent

1-2 years of customer service, compliance, permitting, or administrative experience

Strong communication & data entry skills

Ability to read / interpret technical or regulatory information

Why Apply ?

Paid Training Provided

Steady Monday–Friday Schedule

Long-Term Contract with Extension Potential

Work with State & Transportation Agencies

Apply today to start your career in public safety and transportation compliance!

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.