Universal Banker I

Job Posting For Universal Banker

Starting salary for Universal Banker position is $18.50 an hour and up, depending on experience. Job Description for Universal Banker position : Under direct supervision of an Assistant Manager or Community President, this position is responsible for assisting customers in a dual role (Platform / 60% Teller) focused on delivering outstanding service with every customer interaction. The Universal Banker will perform teller transactions, service existing customers, and offer product and service solutions to existing customers or prospects when appropriate and beneficial. The Universal Banker is responsible for completing all training, passing Banker Certification within 6 months of hire / promotion date prior to progressing to Universal Banker I, and demonstrating their ability to meet or exceed customer expectations.

Duties and Responsibilities for Universal Banker position :

• Efficiently process customer transactions with a high level of integrity, accuracy, and knowledge.
• Identify, expand, and deepen customer relationships by profiling customers in an effort to recommend appropriate products and services that meet customer needs.
• Make referrals to other appropriate lines of business (i.e., WIS and WMC) to meet customer needs.
• Accurately open, maintain, and close deposit accounts and services.
• Answer customer questions and resolve related account issues, including phone and in-person.
• Perform service related activities such as on-boarding calls and appropriate follow-up with customers.
• Engage in reactive sales and cross-sell activities, including calling on campaign lists and follow-up on referrals received.
• Maintain knowledge of WSBs core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.
• Keep abreast of industry trends, standards, and external factors that may affect the bank.
• Operates in full compliance with internal policies / procedures, as well as applicable regulations / laws.
• Perform other duties as assigned.

Qualifications for Universal Banker position :

Benefits for Universal Banker position :

Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.