Director Applications Development - Care Delivery, Rev Cycle and PX Applications

JOB DESCRIPTION

This position is offered in a hybrid work model and requires candidates to be located in one of the following areas : Alpharetta, GA; Oakland or San Francisco, CA; or Camp Hill, PA.

The Director Applications Development overseeing Care Delivery, Revenue Cycle and Patient Experience Applications will lead the strategy, implementation, and ongoing optimization of enterprise applications supporting clinical operations, revenue cycle management (RCM), and patient experience across a growing dental services organization. This leader oversees an enterprise ecosystem centered on Epic -including Epic Wisdom, Resolute, Cadence, Cheers, Hello World and MyChart-seamlessly integrated with 30+ third-party solutions, trading partners, and vendors . The role combines strategic vision, hands-on technical leadership, and strong oversight of implementation and post-go-live operations to deliver a connected, data-driven and patient-centered digital experience for driving Dental-Medical Integration.

RESPONSIBILITIES

• Develop and execute a multi-year applications roadmap aligned with clinical, financial, and patient experience strategies.
• Lead Epic implementation and Community Connect rollout programs , enabling connectivity across affiliated dental groups and partner organizations.
• Oversee implementation, enhancement, and integration of Epic applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
• Lead full lifecycle management of technology initiatives-from design through go-live and continuous improvement.
• Oversee interoperability strategy leveraging FHIR, HL7, EDI X12, API, and secure data exchange protocols to ensure seamless information flow between Epic and third-party platforms.
• Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
• Drive governance and change management processes to maintain stable, compliant, and high-performing applications.
• Establish operational KPIs and promote data-driven decision-making within care delivery, revenue operations and patient experience teams.
• Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
• Collaborate with analytics and informatics teams to enable data pipelines, integration with data lakes, and population health reporting .
• Lead and mentor a cross-functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
• Develops operating budgets in support of the business units' financial objectives and assumes accountability for the department's performance against budget

QUALIFICATIONS

Qualifications :

Core Skills and Competencies :

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 25. $140,700 - $305,000

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes :

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and / or New York Corrections Law Article 23-A.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram , #LifeatDDins on Facebook and Instagram , Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn . If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

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