Junior Tech Ops Engineer

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Job Summary :

RAPP, a customer experience agency focusing on precision marketing solutions, is seeking a Tech Ops Engineer to support their Campaigns teams by optimizing campaigns and ensuring personalized experiences that drive business outcomes.

Responsibilities :

• Collaborate with Pega Decisioning Architects and Strategy Enablement teams to identify and implement optimization opportunities using data-driven insights and advanced analytics.
• Develop and implement new campaigns using Pega Customer Decision Hub (CDH), aligning them with business goals and customer needs.
• Work closely with the Pega Decisioning Architect, data scientists, and stakeholders to ensure campaign success.
• Leverage Pega monitoring tools to track campaign performance, identify issues, and ensure high availability.
• Use Pegas simulation tools to test and validate campaign strategies before deployment.
• Manage and monitor predictive and adaptive models to improve campaign effectiveness.
• Create and maintain technical documentation for campaigns and optimization strategies.
• Diagnose and resolve technical issues related to Pega campaigns using tools like Pega Diagnostic Cloud.
• Stay updated with Pega features, patches, and best practices to enhance campaign performance.
• Identify and escalate critical issues promptly.
• Create and manage JIRA tickets for bugs and tasks.
• Coordinate support tickets with Pega or third-party vendors for complex issues.

Qualifications : Required :

Preferred :

Company :

RAPP, a customer experience agency and part of DAS Group, founded in 1965, headquartered in New York, NY, with 1001-5000 employees. Currently in Late Stage.

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