Watch Artisan

Who we are:

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing and design by connecting our guests to products in store

What you'll do:

The Artisan provides repair and engraving services to a variety of Shinola products. Artisans are responsible for the handling and shipping of serviced watches and jewelry, customer care, and data capture through Salesforce. The Artisan maintains active communication with the stores they service and acts as an intermediary for corporate partners to ensure repair and engraving best practices enhance the retail guest experience.

• Completes watch repairs for assigned market in an efficient and timely manner. Responsible for producing high quality service in an efficient and timely manner. This involves shipping and handling, customer care, and data capture.
• Resolves customer service issues regarding engravings or watch repairs within their assigned market, which includes correspondence with customers, Shinola customer service, retail management, and carrier services.
• Completes customer engraving orders for their assigned market and ad-hoc as needed, in a quality, efficient, and timely manner.
• Is responsible for operational task completion; ordering supplies and submitting weekly reporting and email communication.
• Supports the guest experience during peak store traffic times by being a watch and jewelry subject matter expert to support group selling with the sales team.
• Other duties as assigned.

Who you are:

• Willing to work nights, weekends and holidays to meet business needs
• Strong customer service skills
• Dexterity and attention to detail
• Excellent written and verbal communications skills
• Well organized and detail orientated
• Self-starter
• Flexible and adaptable to a high-change environment
• Curious and optimistic

Sampling of Total Rewards Program:

• Compensation type : hourly
• Compensation :
  Compensation can be negotiated based on previous experience & qualifications.
  Starting $17.60 per hour
• Bonus eligibility : Potential monthly bonus based on store financial performance. Employee hiring referral bonus
• Paid Time-off : (for employees working more than 30 hours) 10 Corporate Holidays 15 Vacation days (accrued)2 Volunteer days
• Benefits: Medical, dental & vision - to view our full package! (for employees working more than 20 hours)401k with company match Employee assistance program Pet InsuranceMerchandise discountsComplimentary employee watch