Call Center Representative

Description

In our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT . While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.

Position Schedule : This is a full-time position at our outbound call center. After initial training, varied daytime schedules are assigned, and a 40-hour work week is required. All representatives must work open to evening shifts (typically 11 : 00 am - 8 : 00 pm EST) and one Saturday per month (normally 9 : 00 am - 1 : 00 pm EST). Offices are closed on Sundays and federal holidays.

Responsibilities and requirements :

• Speaks fluent English and Spanish (Preferred Not Required)
• Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
• Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
• Ensure the security of customer information and regularly update reports.
• Understand state and federal laws about HIPAA and skip-tracing activities.
• Performs other related duties as required.

Requirements

Has prior call center, collections, or skip tracing experience / knowledge (preferred).

Demonstrates excellent written and verbal communication skills.

Maintains strong computer skills and is proficient in Microsoft Office or related software / databases is a must.

Exhibits integrity and discretion in handling confidential medical information.

Is a team player with a strong work ethic and a positive attitude.

Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.

Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits :

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance