Director, Global Account Management - Aerospace and Defense Technologies Sector

At Benchmark, we are driven by our purpose : to innovate for a healthier, safer, and better-connected world to create a brighter future. When you join us, you become part of a team passionate about making a meaningful impact across various sectors, including commercial aerospace, defense, advanced computing, next-generation communications, complex industrials, medical, and semiconductor capital equipment. We prioritize career growth, fostering a culture that ensures you reach your full potential. At Benchmark, your work is purpose-driven, enabling you to create a positive impact on the world and make your career truly meaningful. You'll be part of a collaborative, diverse, and inclusive team that values your ideas and contributions.

Summary :

As a key member of the Commercial Team, the Global Account Management Director will be responsible for customer growth and retention. This includes developing and strengthening the customer's relationships, defining, and developing the strategic customer account strategy, and driving a unified customer strategy across Benchmark globally for Benchmark's strategic and growth customers. The Director of Global Account Management will be Benchmark's point of contact for customer satisfaction, customer health, financial performance, VOC, and customer escalation as required. This role requires a prior background with an EMS / CM or OEM with an emphasis on PCBA and electronics manufacturing.

Responsibilities :

• Develop and own customer executive relationships as well as deep multi-level and multi-functional relationships at customer locations.
• The Global Account Management Director understands key customer stakeholders and influencers and develops strategies to ensure effective relationships are in place for the partnership.
• Determine key stakeholders and influencers for customer account sustainment and growth.
• Orchestrates and develops customer account strategy to include strategic and technology roadmaps by working with Business Development, Engineering, Operations, and Supply Chain to ensure business growth and alignment with technology roadmaps, to deliver on overall account objectives and key customer initiatives.
• Be the customer advocate and VOC on a strategic level to the internal organization serving as an escalation point, providing customer perception, strive towards customer satisfaction, problem resolution, and improve overall health of the customer relationship.
• Understanding the customer's business model and translating customer roadmap to Benchmark strategies
• Coordinate with sector leadership, site leadership globally, and corporate legal on the administration and negotiation process for contracts with customer, include Supply Agreements, Amendments / Addendums, and NDAs.
• Monitor sector / customer P&L targets and ensure customer contract terms are met.
• Participate in site level Customer Quarterly Business Reviews.
• Orchestrate Executive Business Reviews.

Other information :

Education / Experience : Requirement of a bachelor's degree in engineering, sciences or business; MBA is preferred.

The following characteristics and experience will describe the successful candidate :

Skills

Work Environment :

Education : Requirement of a bachelor's degree in engineering, sciences or business, MBA preferred.

Geographical Location : Arizona : Tempe(This position can is remote or can be located at any Benchmark facility. (NH. AL. TX. MN. AZ. CA.)

Physical Location : Tempe, AZ - Headquarters

Shift : Shift 1

Work Schedule : M-F 0800-1700

Full Time

Compensation Range : $144,344.00 to $179,516.00 depending on experience. USD Many factors are considered in compensation decisions, including but not limited to skills, certifications, licensures, experience, training, incumbent data, and other business needs.

Benefits and Other Compensation : Benchmark provides a comprehensive benefits package, including a Bonus Plan, 401(k), Paid Time Off, and Health, Dental, and Vision Insurance, all based on scheduled hours. Benchmark complies with applicable state and local employee leave laws.

Application Deadline : This job posting will remain open until filled.

Additional Notices : Benchmark adheres to applicable state and local laws regarding employee leave benefits. This includes, but is not limited to, providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. Candidates applying for remote work based in Washington state, may obtain PTO eligibility for this position by emailing careers@bench.com.

Export Control : This job position may include access to controlled information or technology covered under applicable U.S. export control laws. As such, employment for this job position may be contingent on either verification that an applicant falls under the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status)or on the Company timely obtaining any necessary export license required under federal laws. The Company evaluates such export license situations on a case-by-case basis and may decline to proceed with a job applicant in its sole discretion since export license applications can take many weeks to be processed.

In our innovative environment, you'll work with cutting-edge technology, leading the way in engineering design and delivering world-class manufacturing services for products that make a real difference in the lives of others. At Benchmark, your career is more than just a job. It's an opportunity to be part of something bigger, where your work matters and helps shape a brighter future for everyone. Together, we will achieve extraordinary things.

Benchmark is an equal opportunity employer. We are bringing together a diverse workforce with unique talents, life experiences, cultures, and perspectives to promote an innovative, collaborative, and creative place to work. If you need assistance or an accommodation due to a disability, please email us atcareers@bench.com.