AMER IFM Lead

Integrated Facilities Management Lead

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves : As an Integrated Facilities Management Lead at JLL, you'll be responsible for delivering comprehensive facilities management services across a Global Real Estate & Facilities portfolio consisting of 200+ locations across AMER totaling approximately 32 million square feet. This strategic leadership role requires you to manage Grade A office spaces, research and development sites, laboratory environments, and specialty spaces while developing high-performing teams that deliver exceptional building operations to meet GREF customer needs. You'll manage day-to-day client relationships, anticipate client needs, and deliver results that outperform key performance indicators within contract requirements while maintaining a frugal mindset and ensuring efficient, timely service delivery. This position offers the opportunity to make a significant impact on operational excellence by creating and managing teams that not only deliver superior facilities management but also keep employees engaged and thriving across diverse environments. By joining our collaborative team, you'll contribute directly to JLL's mission of delivering transformative real estate solutions while advancing your career in a dynamic environment that values innovation, strategic thinking, and results-driven leadership in integrated facilities management. What your day-to-day will look like : Oversee comprehensive facilities services including custodial operations, maintenance and repair programs, property management liaison, refuse removal, safety programs, UPS and generator operations, pest services, and utilities management Manage occupant services encompassing associate moves, on-site beverage and food operations, storage solutions, crisis management, event coordination, and specialized point-of-contact services Coordinate administrative services including satellite / cable TV, multi-purpose room setup, document management, copier / printing services, taxi services, company vehicle programs, and mobile phone administration Ensure EOSH (Environmental Health & Occupational Safety) and security services compliance including safety preparedness, equipment management, security access systems, badging, and CCTV operations Manage vendor contract performance, purchase orders, invoices, monthly budget management, rolling estimates, business plan input, and business continuity planning Provide oversight of major facilities issues and landlord relationships while supporting planning and management of capital and operating expenses for facilities-related projects Drive regulatory compliance across the entire portfolio while making complex decisions using in-depth understanding of procedures, company policies, and business practices Required Qualifications : BA / BS degree or equivalent work experience in facilities management with management / technical emphasis Minimum 10 years of facilities experience in corporate, third-party service provider, or consulting environments Proven record of success managing multiple sites with superior client and customer relationship management skills Working knowledge of building codes, legal concepts, contract preparation, and experience with production facilities, warehousing, and office locations Ability to read and interpret construction documents and design drawings