Service Advisor

Job Description

Job Description

Description :

Jaguar Land Rover Cerritos is a premier luxury automotive dealership committed to delivering exceptional service and care to our valued customers. Representing two of the most prestigious brands in the industry, we pride ourselves on providing a world-class service experience from start to finish.

We’re seeking an experienced and customer-focused Automotive Service Advisor to join our service team. If you have a passion for the automotive industry, a dedication to excellence, and the ability to create lasting customer relationships, this is your opportunity to thrive in a luxury environment.

What You’ll Do

• Serve as the main point of contact for customers in our service department
• Greet customers with professionalism and enthusiasm
• Listen to and understand customer concerns, documenting them clearly for our technicians
• Explain recommended services and repair options in an easy-to-understand manner
• Provide accurate cost estimates and repair timelines
• Schedule and manage service appointments to ensure on-time completion
• Coordinate with technicians to ensure quality and accuracy of work
• Keep customers informed throughout the service process with timely updates
• Address and resolve customer concerns with empathy and professionalism
• Maintain accurate service records and compliance with all safety and regulatory standards
• Help maintain a clean, organized, and welcoming service environment

What We Offer

What We’re Looking For

Pay Range : $50,000.00 - $150,000.00 per year

Job Type : Full-Time

Join Our Team

If you’re ready to represent Jaguar and Land Rover’s world-class service standards and work in a supportive, high-energy environment, we want to hear from you.

Apply today and help us deliver excellence.

Requirements :