Supv - Hub Business Partners

Airport Operations Supervisor

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview And Responsibilities

• Responsible for supervising vendor operations at assigned hub station
• Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration
• Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directed
• Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to / administration of Service Level Agreements
• Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems / issues
• Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations
• Serve as the on shift, single point supervisor for coordination between the Business Partners and Station Operations Center
• Manage and monitor Business Partner staffing levels, determine operational risk, and communicate and coordinate with other departments as required
• Monitor Business Partner performance in real time and discover opportunities in advance
• Initiate and monitor 'on shift' Business Partner communications (Teams, WhatsApp, Emails) Manage phone and radio calls for all operational issues
• Ensures Business Partners are setup in advance of all irregular operations, holdovers, overtime, hotels, transportation, and equipment
• Coordinate with Business Partners during irregular operations; late aircraft, return to gate / field
• Monitor Business Partner delays and investigate as required
• Generate real time reports with most up to date information
• Assist in identifying trends and operational key points for overall improvement
• Attend all required operational briefings / calls
• Meet individual and station / system goals
• Serve as a subject matter expert on safety, service, and procedures
• Complete all required regulatory and Company required documentation of activities
• Participate in collateral projects

Qualifications

Preferred Qualifications

The base pay range for this role is $64,885.00 to $84,514.00. The base salary range / hourly rate listed is dependent on job-related factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards. You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities / Women / Veterans / Disabled / LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.