Senior Engineering Manager, Customer Onboarding

Senior Engineering Manager, Customer Onboarding

Please note this is for San Francisco, CA, United States. You only need toapply to one location if there are multiple listed for the job.

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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK :

The Customer Onboarding Platform at Ripple is where every customer journey begins — the foundation for how we activate, verify, and build trust with our customers. It’s a horizontal capability powering onboarding and compliance workflows across Ripple’s entire product suite, from Payments to Custody to Stablecoin.

We’re looking for a Senior Engineering Manager to lead the team that will design, deliver, and scale this platform for Ripple’s next chapter of growth. You’ll operate at the intersection of platform engineering, vendor integration, and cross-product orchestration, ensuring Ripple can move faster, meet regulatory requirements, and deliver a seamless first experience to customers.

This is a high-leverage leadership role : you will evolve and scale the onboarding platform, migrate workflows off legacy systems, and deliver the capabilities that make Ripple’s customer experiences secure, compliant, and ready to scale worldwide.

Why This Role is High-Impact :

• Customer-first : Onboarding is where customers form their first impression of Ripple — your work will shape that experience across every product.
• Horizontal scope : You’ll deliver a platform that underpins customer activation and compliance workflows company-wide.
• Global complexity : Build onboarding systems that scale across multiple geographies, each with unique regulatory and operational needs.
• Strategic alignment : This work is a top company priority with direct sponsorship from senior engineering and business leadership.

If you want to own the platform that shapes every customer’s first experience with Ripple — balancing technical excellence, regulatory trust, and a seamless user journey — we’d love to talk.

WHAT YOU’LL DO :

WHAT YOU'LL BRING :

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

CA Annual Base Salary Range

$224,000 — $280,000 USD

WHO WE ARE : Do Your Best Work

Take Control of Your Finances

Take Care of Yourself

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

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