Field Service Technician & System Installer - Optimus Technologies

About Optimus Technologies Optimus Technologies is a fast-growing, clean energy technology company based in Pittsburgh, PA.

Optimus is the manufacturer of the revolutionary Vector System, an EPA-compliant, biodiesel fuel conversion system for medium and heavy-duty vehicles.

This proprietary technology, currently in use with leading government and commercial fleets, enables vehicles to operate on 100% biodiesel, resulting in drastic reductions in greenhouse gas emissions while reducing operating costs.  Find out more at optimustec.com, on Twitter, Facebook, and Instagram.   Job Description Optimus seeks an organized, customer-focused Field Service Technician and System Installer based in Pittsburgh, PA, or the Southern Tier of New York State.

There are significant travel requirements as the work consists primarily of on-site installations, troubleshooting & repairs.

The individual in this position will be one of the companies’ primary experts on the Vector System.

This requires a comprehensive understanding of electrical, mechanical, and software systems and a mastery of the tools and diagnostics utilized for installing and servicing the product.   The position will require significant collaboration with electrical & mechanical engineers, manufacturers & suppliers, and Optimus’ customers to implement the Vector technology in fleet applications.

The individual in this role must have a customer-first mindset, often being the first contact for any installation, diagnostics, maintenance, support, and customer training.

Responsibilities

• Become an expert on the Vector system, and the various electronic, software, hardware & mechanical components.
• Work with all aspects of system installations including, but not limited to :
• o Vehicle teardown & reassembly (interior, exterior & engine compartment) o Installation of fuel tanks, manifolds, fuel & coolant lines, wiring harnesses, electronic controllers, and display units.
• Read, interpret, & utilize appropriate technical drawings, schematics, electrical diagrams and manuals to complete system installations, troubleshooting & repairs.
• Perform appropriate system testing upon project completion.
• Evaluate, troubleshoot & repair systems as necessary utilizing the product documentation & manuals
• Isolate & resolve complex mechanical, electrical, and control system problems.
• Maintain open communications with customers to provide troubleshooting & technical support via telephone, email or in person.
• Make sure all customers’ needs are satisfied in an effective and reliable manner.
• Lead and execute onsite customer training programs.
• Research technical issues utilizing both internal & external information and resources.
• Assist with various Vector system component assembly & manufacturing.
• Qualifications & Experience
• ASE diesel certification or equivalent and / or military service in a relevant area and / or a technical AS or BS degree; any related apprenticeship and / or certifications a plus.
• 3-5 years of related technical or mechanical field service installation or repair experience required; experience in an industrial product design & manufacturing company a plus.
• Excellent mechanical and electrical troubleshooting & repair skills; heavy-duty diesel engine knowledge a plus.
• Ability to comprehend detailed product schematics & documentation and follow complex work instructions.
• Proficient computer skills, especially with MS Office products, and the ability to learn additional software applications, as necessary.
• Demonstrated strong analytical, written, and verbal communication skills with the ability & willingness to work with other team members to solve problems.
• Proven ability to work independently and under pressure with little or no supervision when necessary.
• Willingness and flexibility to put in the time necessary to complete projects in a timely manner according to our customer's schedules.
• Detail-oriented with good organizational skills in prioritizing, scheduling, and time management.
• Develop strong relationships with customers.
• Other Job Requirements
• Frequent physical activity such as bending, climbing, twisting, standing, and lifting of tools, parts, & materials (up to 70 pounds).
• Exposure to outdoor, office, warehouse, & shop working conditions.
• Ability to work around a variety of particulates, lubricants, & chemicals.
• Valid driver’s license with the acceptable driving record; CDL a plus.
• Approximately 50-75% of domestic travel required.
• Flexible hours of operation.

How to Apply To apply, please send the following items to careers@optimustec.com

If you’re excited about Optimus and feel you’d be a great fit, we’d encourage you to apply!

The deadline to apply is June 10th, 2020. 6901 Lynn Way, Pittsburgh, PA 15208 | (v) 412.727.8228 | (f) 888.727.2966 | www.optimustec.com Please send qualified resumes to  g.crain@optimustec.com.