Epic Willow Application Support Analyst

Job Description

This is a remote position.

Job Title : Epic Willow Inpatient Application Analyst – Go-Live Support (Remote, 3-Month Contract)

Start Date : ASAP

Location : Remote (U.S.-based preferred)

Engagement Type : 3-Month Contract, Full-Time Hours

Schedule : Core business hours + Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Willow Inpatient Application Analyst to support a large health system through a major Epic go-live . This is a 3-month remote contract focused primarily on break / fix ticket support , medication workflow stabilization, and coordination with pharmacy and clinical teams in an inpatient setting.

The consultant will operate in a high-volume support environment , helping ensure safe and efficient medication processes. Participation in an on-call rotation during the go-live window is required to assist with 24 / 7 inpatient operations.

Key Responsibilities

• Provide day-to-day break / fix support for Epic Willow Inpatient during and after go-live.
• Triage, analyze, and resolve application and workflow issues related to :

Medication ordering workflows for inpatient units

Medication dictionaries and formulary updates

Contract Details

Requirements

Required Qualifications

Epic Willow Inpatient certification / accreditation, or proven equivalent experience supporting the module.

2+ years of experience as an Epic Application Analyst focused on pharmacy and inpatient clinical workflows.

At least one recent Epic go-live or large-scale upgrade supporting Willow Inpatient workflows.

Strong understanding of inpatient medication workflows, including :

Pharmacy verification and dispensing

Medication Administration Record (MAR) processes

ADC workflows (Pyxis / Omnicell) and drug inventory management

Medication billing / charge capture considerations

Experience working in a ticketing / ITSM environment (ServiceNow, Remedy, Cherwell, etc.).

Excellent communication and collaboration skills, especially in a fully remote support model.

Ability and willingness to support flexible schedule and on-call rotation.

Preferred Qualifications

Experience supporting large health systems or multi-site hospital environments.

Familiarity with IV compounding workflows, chemo prep, sterile vs. non-sterile batching, and infusion center workflows.

Knowledge of medication decision support (BPAs, rules, warnings).

Experience developing tip sheets, troubleshooting guides, and training materials for pharmacy and clinical staff.

Requirements

Epic Willow Inpatient certification / accreditation, or proven equivalent experience supporting the module. 2+ years of experience as an Epic Application Analyst focused on pharmacy and inpatient clinical workflows. At least one recent Epic go-live or large-scale upgrade supporting Willow Inpatient workflows. Strong understanding of inpatient medication workflows, including : Pharmacy verification and dispensing Medication Administration Record (MAR) processes ADC workflows (Pyxis / Omnicell) and drug inventory management Medication billing / charge capture considerations Experience working in a ticketing / ITSM environment (ServiceNow, Remedy, Cherwell, etc.). Excellent communication and collaboration skills, especially in a fully remote support model. Ability and willingness to support flexible schedule and on-call rotation.