Operations Support Analyst (Vietnam) (Contractual) (Mandarin Speaker) (Remote)

Operations Support Analyst

Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations.

As an Operations Support Analyst, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecycle of these interactions. This is a fast-paced role wherein you will be coordinating with various senior stakeholders on a daily basis via mediums like phone, email, chat etc. You will be thinking on your feet to provide the best possible solutions to common and complex situations.

You will need effective communication, problem solving and collaboration skills to help ensure that queries are resolved effectively. The Associate will work closely with our CS, Finance, and Tech team to troubleshoot issues and ensure a smooth experience for our experts.

What You'll Do

• Resolve expert payment issues quickly and effectively, collaborating with the Client Solutions team to ensure effective and timely solutions while managing competing priorities
• Work with Finance to ensure timely, accurate payments, managing documentation and categorization with a focus on detail and deadlines
• Keep experts updated on payment status, adapting to changing priorities and handling multiple inquiries efficiently
• Track and manage expert inquiries through Zendesk, responding promptly and professionally while staying flexible to workload fluctuations
• Assist with expert registration and onboarding, ensuring a smooth process while adjusting to new procedures when necessary
• Follow internal SOPs, making updates as required based on changes in processes or regulations
• Deliver exceptional customer service by staying composed in stressful situations, prioritizing tasks effectively, and ensuring professionalism in all communications

What Expertise You'll Add To The Team

What We Commit To You

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