Epic Orders Application Support Analyst

Job Description

This is a remote position.

Job Title : Epic Inpatient Procedure Orders Application Analyst – Go-Live Support (Remote, 3-Month Contract)

Start Date : ASAP

Location : Remote (U.S.-based preferred)

Engagement Type : 3-Month Contract, Full-Time Hours

Schedule : Core business hours + Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Inpatient Procedure Orders Application Analyst to support a large health system during a critical Epic go-live period. This is a 3-month remote contract focused primarily on break / fix support , ticket resolution, and stabilization of inpatient procedure ordering workflows .

The consultant will work in a fast-paced, high-volume environment supporting clinicians and operational users, and must be comfortable participating in an on-call rotation during the go-live window to ensure rapid response to issues impacting patient care.

Key Responsibilities

• Provide day-to-day break / fix support for Epic Inpatient Procedure Orders during and after go-live.
• Triage, investigate, and resolve incident and service request tickets related to inpatient procedure ordering, including :

Diagnostic and therapeutic procedure orders

Orderables and procedures

Preferred Qualifications

Contract Details

Requirements

Required Qualifications

Epic certification or accreditation in a relevant module (e.g., Orders, Inpatient, or Procedure Orders) or equivalent demonstrable experience supporting Epic Inpatient procedure ordering.

2+ years of experience as an Epic Application Analyst with a focus on Inpatient Orders and / or Procedure Orders.

Proven experience providing break / fix support in a hospital or large health system environment.

At least one recent Epic go-live or major upgrade supporting inpatient or procedural areas.

Strong understanding of inpatient clinical workflows, including :

Ordering and managing procedures for inpatient units and procedural areas

Pre-op / pre-procedure workflows

Coordination with ancillary and perioperative departments

Hands-on experience working with ticketing / ITSM tools (ServiceNow, Remedy, Cherwell, etc.).

Excellent analytical and problem-solving skills with a structured, detail-oriented approach.

Strong written and verbal communication skills; able to work effectively in a remote, collaborative environment using Teams / Zoom / Chat.

Willingness and ability to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.

Requirements

Epic certification or accreditation in a relevant module (e.g., Orders, Inpatient, or Procedure Orders) or equivalent demonstrable experience supporting Epic Inpatient procedure ordering. 2+ years of experience as an Epic Application Analyst with a focus on Inpatient Orders and / or Procedure Orders. Proven experience providing break / fix support in a hospital or large health system environment. At least one recent Epic go-live or major upgrade supporting inpatient or procedural areas. Strong understanding of inpatient clinical workflows, including : Ordering and managing procedures for inpatient units and procedural areas Pre-op / pre-procedure workflows Coordination with ancillary and perioperative departments Hands-on experience working with ticketing / ITSM tools (ServiceNow, Remedy, Cherwell, etc.). Excellent analytical and problem-solving skills with a structured, detail-oriented approach. Strong written and verbal communication skills; able to work effectively in a remote, collaborative environment using Teams / Zoom / Chat. Willingness and ability to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.