Epic Resolute HB Application Support Analyst

Job Description

This is a remote position.

Job Title : Epic Resolute Hospital Billing (HB) Application Analyst – Go-Live Support (Remote, 3-Month Contract)

Start Date : ASAP

Location : Remote (U.S.-based preferred)

Engagement Type : 3-Month Contract, Full-Time Hours

Schedule : Core business hours + Go-Live On-Call Rotation

Position Overview

We are seeking an experienced Epic Resolute Hospital Billing (HB) Application Analyst to support a large health system during a major Epic go-live. This is a 3-month remote contract focused primarily on break / fix ticket resolution, revenue cycle stabilization, and operational support across hospital billing workflows.

The consultant will work in a fast-paced, high-volume environment supporting revenue cycle staff and clinical operations, and must be comfortable participating in an on-call rotation during the go-live period to ensure timely response to issues impacting billing operations and revenue flow.

Key Responsibilities

Provide day-to-day break / fix support for Epic Resolute Hospital Billing (HB) during and after go-live.

Triage, analyze, and resolve incident and service request tickets related to :

Charge capture, charge router, and charge review workqueues

Coding and documentation-related billing holds

Account edits, claim edits, and claim edit workqueues (CE WQs)

Claim generation, submission, and remittance posting

AR follow-up workflows, denials, and self-pay processes

Credit balances, adjustments, write-offs, transfers, and refunds

Work within the organization’s ITSM / ticketing system to prioritize and document all work.

Collaborate with billing teams, HIM / coding, compliance, reimbursement, revenue integrity, patient access, and clinical teams to validate solutions and support workflow stability.

Conduct root cause analysis to identify and resolve recurring issues that impact revenue integrity.

Maintain and optimize HB build, including :

Billing rules, fee schedules, payer-specific configuration

Workqueue routing and resolution pathways

Account, claim, and statement formatting

DRG and APC workflows in coordination with HIM / Coding and Finance

Coordinate across integrated application teams (e.g., ClinDoc, Orders, Pharmacy, Grand Central, Cadence / Prelude, Beaker) to support end-to-end revenue cycle workflows.

Participate in on-call rotation (evenings, nights, weekends as needed) during go-live and early stabilization.

Ensure all changes follow the organization’s change management and governance procedures.

Create and update knowledge base documents, known-issues trackers, and quick reference guides to support front-line staff and Tier 1 support.

Contract Details

Duration : Approximately 3 months (potential for extension based on stabilization needs).

Start Date : ASAP, must be able to onboard and contribute quickly.

Location : 100% remote; extended hours may be required depending on go-live and month-end revenue cycle needs.

Hours : Full-time (40 hours / week), with additional hours possible during peak go-live / on-call periods.

Requirements

Required Qualifications

Epic Resolute Hospital Billing (HB) certification / accreditation or proven hands-on configuration / support experience in HB.

2+ years of experience supporting hospital billing or inpatient revenue cycle operations in Epic.

At least one recent Epic go-live or major upgrade providing HB support.

Strong understanding of hospital revenue cycle workflows, including :

Front-end to back-end billing impacts (registration → charge capture → coding → billing)

Claim submission and remittance workflows

Denials, AR follow-up, and reimbursement methodologies

Experience working with ticketing / ITSM platforms (ServiceNow, Remedy, Cherwell, etc.) in high-volume support environments.

Strong analytical and problem-solving skills with attention to accuracy and financial impact.

Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote environment (Teams / Zoom / Chat).

Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.

Preferred Qualifications

Experience supporting multi-hospital systems with complex payer mixes.

Familiarity with revenue integrity, charge auditing, compliance, and reimbursement strategy.

Experience with HB reporting and analytics (e.g., HB dashboards, KPI monitoring, productivity reporting).

Prior experience developing training materials, quick reference guides, or job aids for revenue cycle staff.

Requirements

Epic Resolute Hospital Billing (HB) certification / accreditation or proven hands-on configuration / support experience in HB. 2+ years of experience supporting hospital billing or inpatient revenue cycle operations in Epic. At least one recent Epic go-live or major upgrade providing HB support. Strong understanding of hospital revenue cycle workflows, including : Front-end to back-end billing impacts (registration → charge capture → coding → billing) Claim submission and remittance workflows Denials, AR follow-up, and reimbursement methodologies Experience working with ticketing / ITSM platforms (ServiceNow, Remedy, Cherwell, etc.) in high-volume support environments. Strong analytical and problem-solving skills with attention to accuracy and financial impact. Excellent written and verbal communication skills, with the ability to collaborate effectively in a remote environment (Teams / Zoom / Chat). Ability and willingness to support flexible hours and on-call rotation during go-live and stabilization.