Director of Operations

Director of Operations

The Director of Operations is a key member of the senior leadership team, reporting to the President of Jefferson Bank. This role will provide leadership and strategic vision to the organization. The Director will lead operational strategy, scale internal infrastructure, optimize operating capabilities, ensure regulatory compliance while enhancing service delivery, efficiency, and risk management. This is a vital leadership role that will drive results, spur growth, and increase the overall efficiency and efficacy of the bank.

Duties and Responsibilities :

• Lead the development and execution of operational strategies aligned with the banks strategic plan, growth objectives, and customer experience priorities
• Oversee back-office operations, including deposit operations, loan operations, treasury operations, fraud prevention, facilities; ensure seamless execution across branch and digital channels
• Evaluate new markets, business lines and products to identify growth opportunities; develop recommendations and strategies to position the bank for long-term success
• Collaborate with the senior and executive leadership to design and implement operational processes, internal infrastructures, reporting systems and company policies that driver growth, profitably and efficiencies
• Drive improvements through process automation, workflow redesign, and cost control initiatives
• Partner with IT and vendors to evaluate and implement scalable technologies, automation tools, and core system enhancements
• Lead system rationalization efforts and vendor negotiations to maximize ROI and performance
• Ensure compliance with all applicable state and federal banking laws and regulations (e.g., BSA / AML, Reg CC, UDAAP, etc.)
• Maintain a strong internal control environment and collaborate with Compliance, Internal Audit, and Risk to ensure exam readiness and operational integrity
• Leverage data analytics and performance reporting to inform strategic decisions and enhance operational outcomes
• Deliver timely, accurate reports on operational health and strategic initiatives
• Spearhead the development, communication, and implementation of effective growth strategies and processes
• Supervise and mentor a high-performing team of operations managers; foster a culture of accountability, collaboration, and continuous improvement

Minimum Qualifications :

Work Experience :

Supervisory Experience :

Education / Skills / Experience :

Competency Requirements :

Physical Requirements :

Equipment / Machines / Software :

Position Includes Driving :

This job description does not imply an employment contract, nor is it intended to include every duty and responsibility for which the employee is responsible. Duties and tasks may be assigned by the management team based on department and business needs. Jefferson Bank is an EEO employer and an Affirmative Action Employer, M / F / Disability / Protected Veteran Status.