Seasonal Guest Engagement Specialist

Seasonal Guest Engagement Specialist

Fantastic Knoxville company is seeking a Seasonal Guest Engagement Specialist! This is a great opportunity to work for top tier retail client in a first class facility!! This candidate is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. Pay : $17.00 / hr

Key Responsibilities :

• Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
• Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
• Address customer inquiries while striving for first-contact resolution whenever possible
• Carefully analyze and evaluate situations in order to offer appropriate solutions
• Escalate complex issues to higher levels of support or management when necessary
• Develop and sustain a working knowledge of each brand's merchandise offering
• Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
• Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
• Ensure compliance with company policies and procedures when handling personal information of the guest

Required Qualifications

Preferred Qualifications

Compensation / Pay Rate (Up to) : $17.00 - $17.00 Per Hour