Guest Engagement Specialist
The Guest Engagement Specialist plays a pivotal role in shaping the reputation and success of Stand Out For Good, Inc. The Guest Engagement Specialist is responsible for providing world class guest service by responding promptly and empathetically to inquiries and efficiently resolving issues. A successful candidate will demonstrate the ability to be a team-player and build positive relationships with our guests, ultimately contributing to the overall mission of the company.
Key responsibilities include :
- Promptly and professionally respond to guests needs via multi-line phone system, email, chat and SMS
- Simultaneously utilize multiple computer screens and programs to quickly research and resolve problems
- Address customer inquiries while striving for first-contact resolution whenever possible
- Carefully analyze and evaluate situations in order to offer appropriate solutions
- Escalate complex issues to higher levels of support or management when necessary
- Develop and sustain a working knowledge of each brand's merchandise offering
- Assist guests with placing orders, tracking shipments, processing returns, and handling billing inquiries
- Maintain detailed records of guest interactions, feedback, and resolutions, to be used for future reference
- Ensure compliance with company policies and procedures when handling personal information of the guest
Required qualifications :
World class guest service skillsHigh School diplomaOutstanding written and verbal communication skillsAbility to manage multiple and / or conflicting responsibilitiesExcellent computer skills with working knowledge of Google WorkspaceEffective organizational and interpersonal skills requiredExcellent problem solving abilitiesAnalytical and detail orientedSelf-motivated with the ability to work in a fast paced, ever-evolving environmentUnderstands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standardsFlexibility to work varied shifts, including nights and weekendsMust be able to sit at a desk for extended periods of timeMust be able to lift up to 15lbsPreferred qualifications :
Associate or Bachelor degree preferredMinimum of 6 months customer service experience preferredRetail or hospitality experience preferredBenefits :
Part time :4 hours paid volunteer time off per monthGenerous associate discountFull time :Two weeks accrued paid vacation8 Paid wellness days, 7 paid holidaysYour birthday off with pay4 hours paid volunteer time off per monthPaid pregnancy & parental leavePaid 4 week sabbatical after 5 years of continuous, full-time serviceComprehensive medical, vision and dental insurance with HSA option401k planAdoption assistance programGenerous associate discountSchedule & Compensation :
Note : This is not a remote positionCompensation is $20 per hourSchedule : Must be available to work nights / weekends.Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition :
#73 in Fortune 100 Best Companies to Work For 2023#4 in Fortune Best Workplaces in Retail 2022#93 in Best Workplaces for Millennials 2023#34 in Fortune Best Workplaces for Women 2022