Patient Accounts Resolution Representative

Opportunities at Optum

This position is remote in the states of Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together.

In this position, you will be responsible for managing a large number of inbound calls in a timely manner. Your primary goal is to provide excellent customer service, resolve customer inquiries, and ensure customer satisfaction. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 : 00am - 4 : 30pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities

• Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Resolved concerns related to patient balances on their accounts
• Handles inbound calls
• Routes accounts for review and resolution
• Provides accurate information and facilitates resolution to customer and third-party inquiries while representing the organization
• Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately
• Processes patient mail
• Other duties as assigned

Required Qualifications

Preferred Qualifications

Telecommuting Requirements

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.