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Help Desk Technician (226 Days)
Help Desk Technician (226 Days)Dallas Independent School District • Dallas, US
Help Desk Technician (226 Days)

Help Desk Technician (226 Days)

Dallas Independent School District • Dallas, US
30+ days ago
Job type
  • Full-time
Job description
Help Desk Technician (226 Days)-(RTP20250326-003)

Description

  • Provide a high level of customer service and technology phone support to Dallas ISD campus principals, teachers, central staff, and Students/parents.
  • Responsible for first-call resolution by troubleshooting and resolving technical issues related to district computers and enterprise applications.
  • The onsite position will provide excellent customer phone support, using ACD application, resolve technical issues, log and escalate calls as appropriate.
  • Troubleshoot and problem-solve efficiently by using active listening skills and asking pertinent questions.
  • Document each customer interaction through the incident management application.
  • Respond to telephone calls, emails, chat, and personnel requests for technical support.
  • Assign incidents to appropriate EdTech departments and technicians.
  • Apply knowledge of computer hardware and software troubleshooting to remotely resolve issues as identified by users.
  • Support computers, mobile devices, digital A/V equipment and peripherals, in addition to instructional software applications.
  • Follow attendance policy as assigned by supervisor and attend training and meetings as required.
  • Perform all other duties as assigned.

Qualifications

  • Accredited High School Diploma or equivalent ().
  • Two years’ experience in Information Technology support services.
  • A+ and ITIL Certification preferred.
  • Strong verbal and written communication skills, and excellent customer service skills.
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
  • Knowledge of Mac OS, IOS, Chrome OS, and Google Applications for Education.
  • Knowledge of troubleshooting and resolving operating system, software issues and technology hardware failures.
  • Knowledge of audio-visual devices preferred.
  • Knowledge of TCP/IP and basic networking protocols.
  • Must maintain confidentiality.

Work Locations

:Edtech-Enterprise Support Services5501 LBJ FWYSUITE 1000Dallas75240

Job

:Help Desk TechnicianFull-time

Minimum Salary

:41,512.00Median Salary:50606.00

Job Posting

:Apr 3, 2025
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Help Desk Technician (226 Days) • Dallas, US

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