Field Service Technician

Job Opportunity At Specialty Smart Care Caf Solutions

Specialty Smart Care Caf Solutions is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provide sales and services and offer consultation, professional training, caf design, and full support from idea conception to daily operations.

Responsibilities And Duties

• Professional, courteous, and motivated to deliver the highest value service.
• Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution.
• Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning.
• Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation.
• Order and schedule delivery of repair parts and maintain inventory.
• Follow company policy to accurately record and complete work orders while maintaining accurate documentation.
• Effective interaction with internal dispatch, management, warehouse, and technician teams.
• Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers.
• Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

Qualifications And Skills

Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Smart Care Equipment Solutions is an Equal Employment Opportunity / Affirmative Action Employer. Women, minorities, veterans, and individuals with disabilities, as well as all other qualified individuals, are encouraged to apply.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department.