Clinical Program Coordinator Full Time Lasik Vision Center- BPEI Miami, FL

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The University of Miami Bascom Palmer Eye Institute has an exciting full time opportunity for a Clinical Program Coordinator for the LASIK Center in Miami Florida.

The Clinical Program Coordinator assists in the development organization production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Moreover this employee provides general oversight to daily program activities in support of the Universitys mission. The Clinical Program Coordinator may also monitor the financial performance of programs to meet departmental goals and assists with short- and long-range budgetary planning.

CORE JOB FUNCTIONS :

Evaluates program effectiveness analyzes results and recommends appropriate action.

Coordinates program activities with other program department or staff activities ensuring optimum efficiency.

Trains develops and empowers staff to effectively perform their jobs.

Acts as a main point of contact for project funders advisors speakers and participants and recruits program participants members and volunteers.

Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

Develops program communications and promotional literature for distribution including newsletters brochures and flyers.

Prepares periodic reports financial statements and records for management or outside agencies.

Maintains patient confidentiality as well as the confidentiality of hospital business information.

Oversees the maintenance of established supply levels in unit and supply rooms.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education :

Bachelors degree in relevant field

Experience :

Minimum 2 years of relevant experience

Knowledge Skills and Attitudes :

Ability to communicate effectively in both oral and written form.

Ability to handle difficult and stressful situations with professional composure.

Ability to maintain effective interpersonal relationships.

Ability to understand and follow instructions.

DEPARTMENT ADDENDUM

Department Specific Functions

Interacts with patients in person over the phone and email correspondence in a professional and timely manner including prompt and effective answering of phone calls online inquiries and email communication with the ability to answer all relevant questions clearly and concisely

Greets welcomes and assists all patients using exemplary customer service

Assists with patient check in and check out processes

Accompany and guide all evaluation surgical and follow up patients as they move throughout the hospital

Work closely with refractive technicians Optometrists and Ophthalmologist to monitor clinic flow and patient throughput

Able to speak knowledgably regarding vision issues such as nearsightedness farsightedness and presbyopia while educating patients on vision correction options

Collaborates with Supervisor to monitor and manage surgical schedule to optimize clinic productivity and capacity

Assist Physicians by providing counseling and education to patients and scheduling procedures such as crosslinking biopsies corneal scrapings Intraocular contact lenses premium cataracts and refractive procedures such as LASIK and PRK

Provide information regarding procedural risks and benefits while managing patient expectations financial costs payment options

Delivering on the best possible customer service during and after patient procedures including but not limited to thank you calls to scheduled patients follow up calls post-surgery and written thank you cards

Responsible for patient retention including recapture calls to non-booked patients 12. Complete all pre-surgical administrative tasks such as ensuring prescriptions are signed proper consents are pulled and labeled and surgical packets are made

Handle and collect all payments prior to procedures

Collaborates regularly with other departments to ensure the highest level of patient care and experience including but not limited to :

Central Insurance Verification team to process all insurance pre-authorizations prior to patients procedures

The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.

UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : H6

Required Experience :

IC

Key Skills

Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C

Employment Type : Full-Time

Experience : years

Vacancy : 1