Florida Physician Group
Office Coordinator
FPG Surgical Services Specialist Hialeah
7100 W 20th Ave #107
Hialeah, Florida 33016
Position Summary
Key Responsibilities- 8 : 00am-4 : 30apm
Primary responsible for Surgical Scheduling
Organizes and schedules the workflow, assuring maximum use of OR time
Provides superior customer service to internal and external Physicians and patients
Communicates pre-procedure information to patient which may include date of procedure; arrival time; pre-procedure instructions (medication instructions, arrival instructions, directions to hospital, pre-admission instructions answer patient questions regarding procedure)
Collect's the copay, coinsurance and deductible for surgeries and procedures
Obtains insurance authorization of all procedures and surgeries
Charge post's all Provider charges related to the Hospitals
The Scheduler will take on different and / or additional responsibilities as needed and deemed necessary by the Practice Manager.
Provides a high level of customer service to all new and existing patients of the practice.
Responsible to assist the Practice Manager with all practice operations
Responsible to ensure new staff are trained and ready to work at the front desk.
Responsible to obtain prior authorizations and / or insurance referrals as per practice need.
Ensures all daily tasks are completed and that someone is always responsible to perform pre- visit planning.
Works with Practice Manager to coordinate staff Schedules.
Runs daily / weekly huddles in absence of Manager.
Assists practice administrative and clinical staff with operational needs.
Assist as requested with quality measures by way of appointment booking or list management.
Responsible to place orders for administrative supplies as needed.
Works with front desk staff who are not meeting copay and prior balance collection targets.
Follows up with providers on missing slip and creates claims in Athena.
Responsible to work assigned revenue cycle buckets as directed.
Performs work in EMR buckets as directed and per practice need.
Monitor clinical inbox buckets to ensure they are being worked.
Must be able to work independently with little supervision.
Adheres to FPG policies.
Always uses discretion to ensure patient confidentiality.
Performs other duties as requested.
Skills
Education & Experience
Must be able to pass Background and Drug Test screenings.
Office Coordinator • Hialeah, FL, USA