Training Analyst (Phoenix)

Training Analyst

The Training Analyst will support the OTC Modernization project by driving the logistics, coordination, and execution of training activities across National Accounts (NA) and Field phases. This role reports directly to the Training Lead and partners closely with the Learning Developer to ensure training content, tools, and sessions are successfully developed, validated, and delivered. The Training Analyst will focus on the operational side of training, scheduling, coordination, and delivery.

Key Responsibilities

• Training Coordination & Logistics
• Manage training project trackers : update status, flag risks, and escalate issues.
• Handle logistics for testing prep sessions (SIT and UAT) (invite management, attendance tracking, distributing materials).
• Coordinate Train-the-Trainer (TTT) sessions, including scheduling, supporting facilitators, and capturing feedback.
• Prepare LMS and distribution workflows; manage participant readiness and training sign-ups.
• Support scheduling and delivery logistics for both NA and Field training waves.
• Content & SME Support
• Route training materials for SME review, consolidate feedback, and maintain version control.
• Partner with Learning Developer to upload, test, and maintain ClickLearn modules, job aids, and other resources.
• Support persona and scenario development for training environments.
• Ensure alignment of training content with updated SOPs, policies, and system processes.
• Execution & Reporting
• Track completion of training milestones and report progress to Training Lead.
• Provide weekly status updates and maintain clear documentation of risks / issues.
• Monitor training delivery effectiveness (attendance, completion, survey response rates) and support reporting.
• Support logistics for post-go-live hypercare activities.

Example Activities

Example Deliverables

Project Background : The Order to Cash project is very complex and is implementing multiple applications to streamline the OTC processes. We are currently in the Construct phase of the project which means application development and data conversion are underway to prepare for our upcoming System Integration Testing (SIT) testing event slated to begin on Jan 12.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.