Mobile Services Coordinator

Join our growing team here at Dean Arbour Ford of Alpena. The responsibilities of a Remote Experience Coordinator include calling customers, and scheduling appointments as needed and communicating with customers regarding service updates. They will be in charge of scheduling our Mobile Service Technician for Factory Recalls and also handling all vehicle pick up and deliveries.

Responsibilities :

Greet customers promptly

Obtain customer and vehicle information

Determine and recommend maintenance base on age, mileage and history of vehicle

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Service Advisor Requirements :

Customer Service Skills

Proven record of achieving exceptional customer satisfaction

Energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

Ability to learn new technology

Ability to work in a fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma or equivalent