Customer Lead / CX - SAP
Job Description :
Essential Job Functions :
- Provide visionary leadership to the SAP team, guiding their professional growth and fostering a collaborative and innovative work environment.
- Develop and maintain strong relationships with key clients. Understand their technology challenges, collaborate on solutions, and ensure project success and client satisfaction.
- Collaborate with the team to design and develop innovative, tailored solutions that effectively address clients' technology challenges.
- Identify new business opportunities and expansion areas within existing client accounts. Contribute to proposal development, client presentations, and contract negotiations.
- Contribute to the strategic vision of the Consulting Services division, leveraging industry insights to position the company as a technology consulting leader.
- Oversee the financial performance of the division, managing budgets and ensuring project profitability while maintaining client value.
- Collaborate across departments to ensure a cohesive approach to client engagement and service delivery.
- Represent the company in industry events, conferences, and publications, establishing thought leadership in the technology consulting space.
Basic Qualifications :
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 8+ years of relevant work experience in industry, with a minimum of 3+ years in a similar role in consulting
- Proven experience : Significant experience in consulting with a history of successful projects
- Proficiencies : Thorough knowledge of consulting methodologies, industry trends, and technology
- A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications :
- Advanced degree in a relevant field is a plus (e.g., MBA)
- Relevant certifications such as PMP (Project Management Professional) or Six Sigma are a plus
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