Customer Service Representative

Job Description

Position : Customer Service Representative

Location : Lexington, KY

Pay : $20-25 / hr

Contract : 3+ months

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Schedule : Monday–Friday, 9 : 00 a.m.–6 : 00 p.m. Hybrid (onsite Monday / Tuesday / Thursday, remote Wednesday / Friday).

We are seeking a Customer Support Specialist to join a growing team. This role is focused on delivering excellent customer service by supporting clients, suppliers, and partners with inquiries, order updates, and platform navigation. The ideal candidate thrives in a fast-paced environment, adapts quickly to change, and is committed to ensuring an exceptional customer experience.

Key Responsibilities

• Provide support to customers and partners through effective communication, troubleshooting, and relationship-building via phone, chat, and email
• Research and resolve issues quickly and accurately, escalating when appropriate
• Monitor and manage the support queue, ensuring accurate ticket documentation and timely responses
• Provide proactive updates to customers and internal teams on ticket status and resolutions
• Collect and communicate customer feedback to internal teams to drive product and process improvements
• Consistently meet or exceed service level standards, including contact center metrics, NPS scores, quality assurance, and adherence to schedule
• Identify and propose alternate solutions to mitigate risk while meeting customer needs
• Proactively raise customer friction points and suggest improvements to enhance the overall experience
• Contribute to team initiatives and organizational goals by supporting company culture and values
• Engage in personal development by completing assigned training and following a growth plan to strengthen skills

Qualifications