HVAC Field Service Manager

Job Description

Job Description

HVAC Field Service Manager

Position Type : Full-time salary position which is eligible for bonus based on performance.

Job Summary :

The HVAC Field Service Manager is responsible for leading and developing a team of service technicians to achieve operational excellence, high customer satisfaction, and revenue goals. This role involves monitoring performance metrics, providing structured technical training, handling escalated customer concerns, and ensuring the team meets closing targets.

Essential Functions :

The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Performance Management :

Monitor technician KPIs to track productivity, efficiency, and sales performance.

Provide on-the-job training to improve technical skills and service quality.

Lead and coordinate weekly service meetings to align team goals, share updates, and address challenges.

Handle escalated customer concerns promptly and professionally to ensure high satisfaction and retention.

Accompany junior technicians on callbacks to guide troubleshooting and resolution processes.

Drive the service team to maintain a minimum 75% close rate on all jobs.

Education & Experience :

Supervisory Responsibilities :

Work Environment :

Physical Demands :

Requires sitting at a desk for long periods of time, performing tasks on a computer, the ability to move within the office to attend meetings, access equipment, or interact with colleagues.

Equal Opportunity Employer :

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.