Service Desk Analyst

Description

:
* Provide outstanding service to, and build relationships with Huntington colleagues every day
* Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals
* Maintain up to date knowledge on Huntington products, services, technology, and procedures
* Compile documentation necessary for effectively fulfilling customer needs
* Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful
* Follow up with customers to ensure issue has been resolved
* Drive initiatives that improve the service desk
* Partner with internal support groups in providing the best service to our colleagues
* Other duties as assigned

Basic Qualifications:
* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
* Bachelor's Degree

Preferred Qualifications:
* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule
* Previous banking environment experience preferred
* Ability to demonstrate professional verbal communication skills
* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material
* Ability to professionally handle irate customers
* Ability to use a headset and to sit for long periods of time
* Experience with Microsoft Office applications and the Internet
* A+ and Network+ certifications
* HDI certifications

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

No

Workplace Type:

Remote

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.