Technical Support Representative, TS / SCI Security Clearance Required, Chantilly, VA
Ready to hire a Technical Support Representative. Qualified candidates must have an active TS / SCI Security Clearance. Military (Air Force, Army, Navy, Marines) experience is a big plus!
Responsibilities :
Provide technical support and customer service to the organization’s users of computer applications and hardware (e.g., PCs, servers, mainframes).
Answer questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center.
Collaborate with network services, software systems engineering and / or application development in order to restore service and / or identify problems.
Maintain a troubleshooting tracking log ensuring timely resolution of problems.
Require specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience.
Complete work with a limited degree of supervision.
Likely to act as an informal resource for associates with less experience.
Require skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area.
Apply knowledge of how the team integrates with other teams to achieve objectives.
Provide informal guidance and support to team members.
Provide solutions to atypical problems based on proven practices or procedures.
Impact the quality, timeliness, and effectiveness of the team; recommends changes to improve efficiency.
Explain job specific information.
Qualifications :
TS / SCI Security Clearance required.
High School diploma.
Ability to communicate to different levels of management.
Keywords : Herndon VA Jobs, Technical Support Representative, PCs, Servers, Mainframes, Tracking Log, Support, Network, Networking, Virginia Recruiters, IT Jobs, Virginia Recruiting
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