Manager of Platform Operations

Join the ACI Learning Adventure!

Our Mission

Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the waywith innovation, exceptional experiences, and impactful results.

We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.

The ACI Team

Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.

Purpose-Driven Culture

At ACI Learning, work isn't just a job. It's a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity

Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

Who We Are

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

What You'll Do

The Platform Operations Manager will lead and support the day-to-day operations of our product platforms. This role is pivotal in ensuring the seamless integration, administration, and delivery of digital learning experiences. Reporting to the Product Operations Director, the Platform Operations Manager will oversee a team that includes, but is not limited to integration and implementation specialists and LMS administrators.

What You'll Need (Requirements)

Bachelor's degree in instructional technology, computer science, information systems, education, or a related field.

2+ years in a leadership or management role overseeing platform operations or technical implementation.

Proven experience with LMS administration, SCORM / xAPI content handling, integrations (API, SSO, LTI), and reporting.

Experience managing vendor relationships and cross-functional teams.

Preferred Qualifications

5+ years of experience working with LMS platforms (e.g., Docebo, Moodle, Cornerstone, SuccessFactors, etc.) and e-learning tools.

Working knowledge of HTML / CSS or basic scripting is a plus.

Strong understanding of e-learning standards, compliance (e.g., ADA, GDPR), and content QA processes.

Skills

Experience with data analytics or business intelligence tools to monitor platform usage and performance.

Familiarity with agile methodologies or experience in an agile development environment.

Excellent project management, organizational, and communication skills.

Ability to work in a fast-paced, collaborative environment with a problem-solving mindset.

What We're Counting On From You

Team Leadership & Management

Lead and manage a cross-functional team.

Set priorities, assign tasks, and ensure alignment with strategic and operational goals.

Provide coaching, mentorship, and performance evaluations.

Platform Operations

Oversee daily operations and performance of the product platforms including myACI, On Demand, and Docebo.

Ensure platform stability, scalability, and optimization in collaboration with IT and vendor partners.

Manage platform configurations, feature releases, and ensure version compatibility.

Integrations & Implementations

Oversee the technical implementation and integration of third-party tools, SSO, APIs, and learning tools interoperability (LTI).

Work with internal teams and vendors to support smooth onboarding of new systems or functionality.

Process & Continuous Improvement

Develop and optimize workflows for content delivery, system updates, and support.

Maintain documentation for processes, integrations, platform configurations, and team responsibilities.

Proactively identify opportunities to improve platform performance and user experience.

First 60 Days- Objectives & Key Results

30-Days (Foundational Leadership & Assessment Phase)

Objective 1 : Establish trust and alignment with the team

Objective 2 : Diagnose key operational and platform challenges

Objective 3 : Improve visibility and accountability for ongoing work

60-Days (Execution & Operational Impact Phase)

Objective 1 : Define and operationalize core success metrics

Objective 2 : Deliver early improvements to technical and operational systems

Objective 3 : Drive forward-looking improvements in system performance

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.

Pay range

$95,000

$115,000 USD

Why ACI Learning is Your Next Big Move

Comprehensive medical, dental, and vision coveragestarting the 1st of the month after your hire date.

Four weeks of paid parental or medical leave, so you can focus on what matters most.

Flexible PTO policy, sick time, and eight paid holidays because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions we invest in your future from day one.

One free course each year after 90 days advancing your skills is part of the job.

Tuition assistance to support your continued education and professional growth.