Data Center IT Operations Manager

Microsoft Data Center It Operations Manager (ITOM)

As a Microsoft Data Center IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center site services and logistics. This role will give you an opportunity to lead highly effective team. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I ITOM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Empowering a culture of safety, security, and compliance in all aspects of data center activities. Leading and managing a team of high-performing individual contributors and their ongoing talent development. Managing and overseeing data center site services, logistics, and deployment. Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels. Analyzing production operations and initiating corrective actions to ensure operational stability. Initiating and establishing quality standards for the data center teams and managing those initiatives through to completion. Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success. Embody our culture and values.

Qualifications

Required Qualifications : High School Qualification or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and / or critical environment infrastructure) OR equivalent experience. 3+ years experience managing physical operations in an IT and / or Critical Environment infrastructure. 2+ years experience leading and motivating a diverse, technical workforce. Willingness to work flexible hours, non-business hours, or other scenarios required by rhythm of the business. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check. Other Requirements : Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.

Preferred Qualifications : Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical / Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack / Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack / Enclosures, structured cabling) OR equivalent experience. Applicable certifications : APICS / Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP. Enterprise-level experience managing large-scale and complex projects / programs. Working knowledge of audit and compliance requirements in a large global enterprise. Demonstrated problem-solving skills, analytical capabilities, data analysis, and attention to detail. Demonstrated verbal and written communication and organization skills. Ability to multi-task and project manage many tasks simultaneously.

Data Center Operations Management M4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here.

Microsoft will accept applications for the role until October 23, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.