UI Claims Specialist

UI Claims Specialist

Are you ready to make an impact in the lives of Nebraskans? The Department of Labor has a great opportunity to join a dynamic group of teammates as Unemployment Insurance (UI) Claims Specialists and help support individuals needing assistance when filing for unemployment insurance benefits. We are looking for individuals who are customer focused, detail-oriented, effective communicators and enjoy working in a team-oriented environment. If this sounds like you...apply today! Here's what we have to offer!

13 paid holidays

Vacation and sick leave that begin accruing immediately

Military leave

156% state-matched retirement

Tuition reimbursement

Employee assistance program

79% employer paid health insurance plans

Dental and vision insurance plans

Employer-paid $20,000 life insurance policy

Public Service Loan Forgiveness Program (PSLF) through the Federal government

Wide variety and availability of career advancement as the largest and most diverse employer in the state

Opportunity to be part of meaningful work and make a difference through public service

Training and Development based on your career aspirations

Fun, inviting teammates

A safe and secure environment

Examples of Work :

• Assist unemployment insurance claimants with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial, additional, and weekly claims for unemployment insurance benefits.
• Receive and respond via telephone and email inquiries from claimants, employers, other agencies, and the general public about the unemployment insurance program; interpret state and federal unemployment insurance laws, agency rules, regulations, policies and procedures.
• Explain services, procedures, agency rules and regulations, options, and benefits to customers by interpreting state and federal unemployment insurance laws. Discuss NDOL and American Job Center services and refer accordingly.
• Pre-screen claims by gathering and assessing key database information on individuals' type and location of employment and applying Nebraska, federal and state laws to make decisions.
• Collect, record and store claimant demographics and employment history, along with appropriate occupational classification codes, and enter respective data into a computer database.
• Retrieve, review, and verify all client personal and employment information data for accuracy and completeness and update as required.
• Assist in the adjudication of issues and claims.
• Conduct eligibility reviews with unemployed individuals by telephone regarding ability and availability to work; if needed, take necessary action.
• Assists in monitoring of scanning terminal, fax terminal and Enterprise Management System to ensure system continuity. Upload incoming documents into the NEworks system.
• Forward employer and claimant correspondence for adjudication or additional processing.
• Other duties as assigned.

Location : This is an on-site position located at the NDOL Administration Building, 500 South 16th Street, Lincoln, NE Schedule : 8am-5pm; Monday-Friday

Requirements / Qualifications :

Minimum Qualifications : Training or experience in areas such as public contact, customer service, call center and / or performing office / clerical procedures, including the use of personal computer, associated software, and office equipment.

Preferred Qualifications : Associate's degree in business administration, marketing, human resources, social services or related field. Experience working as a customer service representative. Spanish / English bilingual language skills preferred but not required.

Knowledge, Skills and Abilities

Skilled in : interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.

Ability to : investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. For more information on benefits, please visit : https : / / statejobs.nebraska.gov / index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.