Sales Manager

Job Description

Job Description

General Responsibilities

Plan and pro-actively lead the overall sales efforts of the hotel to achieve optimal occupancy and ADR. Maximize revenues and meet / exceed hotel profit goals. Achieve all sales objectives in accordance with all Stoney Creek Hotel & Conference Center standards and strive to exceed guest / client expectations. This position entails making rapid decisions, often based on very little information. Novel ideas and confidence are required to deal with quickly changing conditions. Challenge and pressure are the norm. There is a good degree of difference from one day to the next, with shifting priorities and new problems to solve daily. Problems may be situational, factual, or people based. Solving them involves analysis, creativity, and working with others. In dealing with other people, poise, confidence, and influence are required. A forceful, animated communication style is required, often more authoritative than persuasive in nature. However, it is still important to be attentive to how the message is being received, as stimulating and motivating others is important. Overall flexibility in work style, including involving other people, is important. Confidence in these solutions, even when faced with strong opposition, is required. Persistence in achieving results is necessary. The focus of the job is the reaching of goals, rather than the details of how things get done. There is a need to delegate these details freely and easily to others, applying pressure for timely results.

Supervision Received / Provided

Must be able to work on their own with little to no supervision. Primary supervision is to come from the property General Manager.

Essential Duties

• Understands promotes and embraces the People First philosophy of Stoney Creek Hotel & Conference Center.
• Confers with the GM to obtain maximum revenues through the development and implementation of sales and marketing plans and direct revenue management.
• Support the operations of the hotel by serving as MOD, as needed.
• Proactively sell the hotel through direct and indirect efforts.
• Serve as the guest contact at the property level for all group meeting planners.
• Represent the hotel in the community and the hospitality industry.
• Survey, review and analyze competition, market trends, customer needs and comments to develop new plans and programs and determine the potency of current plans and programs.

Other Duties

Job Characteristics / Required Skills :

SC Group Covers

Telephone solicitation

Set and control group room ceilings

Business after-hours events

Required Education / Certifications / Training / Experience

Benefits of working at Stoney Creek Hotels

eligible for the first open enrollment after 90 days

eligible the first of the month following 60 days of employment