Product Support Manager

$60k-$80k Direct Hire

1st

Waukesha, WI

Job Category : Business Administration Manufacturing Other

Job Details :

Looking for someone with precision assembly experience and that are willing to travel a couple times a month for onsite service.

They are open to hiring someone either with a lot of experience or a little but has a strong assembly / mechanical aptitude.

In this position here is an approximate breakdown of what you will be doing :

• 20% Assembly the PG1000 inspection system. This assembly process takes 3-5 hours per machine. We require someone with patience and a methodical approach that understands the importance of a quality assembly over a quick assembly. To put it differently, we need a finish carpenter not a rough carpenter for this role.
• 10% Assembly of the PG1000 accessories.
• 20% Customer Support - when customers need support with there machines or software they will call in for remote support. There is typically only a call or two per day and when needed we utilize TeamViewer for remote software support.
• 15% Project Management - could be anything from exploring a new camera model to use or working with a programmer to solve a bug in our software. It is important that you have experience managing projects and working with suppliers to find answers / solutions.
• 0-10% Travel - this could include a day trip to deliver or service a system at a local customer or a 2-4 day trip to service a few customers or attend a trade show. You will be able to determine your potential travel schedule. Since most of our customers are outside Wisconsin these customer visits are a great way to learn more about our industry.
• 5-10% Sales - every time you talk to a customer it is an opportunity to determine if a new accessory would make their job easier or if they are growing and could use another PG1000 inspection system.
• 20% ??? - Everyday is a little different. Our goal is to have inventory levels build up in advance so we are ready to ship when a customer wants to make a purchase. Most customer calls also come in the morning. If you are caught up and want to leave early to catch a kids game or cut the yard we are very flexible once the work is done. Most Friday's will be half days.

Education / Experience :

Education

Experience

o General knowledge / understanding of software, coding and / or IT is a plus

Qualifications :