Restaurant General Manager
Job Location : Catonsville, MD
Position Type : Restaurant General Manager
Salary Range : $55,000.00 - $75,000.00 Salary / year
Description : Supervisor's Title Area Coach (AC) Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Basic Purpose and Objectives of the Position : The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include :
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Supervising food handling procedures and operational processes
- Exercising financial control to meet the restaurant profit margin targets
- Selecting, training, developing and motivating employees
The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.
Principle Accountabilities :
Customer Satisfaction / Product QualityFinancialOperationsHuman ResourcesSuccess Measures :
Achievement of restaurant annual operating planMargin improvement over previous year sales growthWeekly / Period restaurant performance in sales, labor, ICOS and controllablesPRC results and OSAT scoresLearning Zone certification levels, crew turnover and staffing levelsBenefits :
Accrue PTO every pay period, enrolled in STD / LTD entitled to enroll in medical, dental, life, 401k.Annual bonus potential $14,560 to $36,400.Qualifications :
Knowledge and Skill RequirementsDelivers Excellence in Customer ServiceTeam LeadershipBusiness SavvyTeam DevelopmentRestaurant OperationsEducational Attainment / Experience Requirements