Enterprise Program Manager, Display Software & Services

Enterprise Program Manager, Display Software & Services

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com.

The Enterprise Program Manager, Display Software & Services will be the primary day-to-day point of contact for top strategic customer contracts for large custom scopes of work. This person must have a customer-centric mindset and an ability to organize various resources to create an excellent customer experience. Deployment Management, Project Accounting, Software NOC, and Content teams all have engagement with an enterprise customer in the delivery of a contracted program. The Program Manager will orchestrate program team activities to ensure compliance with contract, in the context of SLA performance, and with the ultimate goal of customer satisfaction.

This role is responsible for driving operational excellence and providing an unparalleled customer experience. Smooth contract execution and this EPM is critical to our success.

Client Relationship Management

• Serve as delivery lead across multiple project engagements within a contracted client program.
• Communicate closely and often with assigned customer account to maintain a comprehensive understanding of day-to-day progress, developments, and challenges.
• Develop an understanding of overall client strategy and how your role contributes to that strategy.
• Facilitate client discussions to drive clarity and resolution (requirement sessions, process reviews).
• Execute business analysis to comprehensively capture client's business priorities and challenges to identify opportunities.
• Document and understand client processes and requirements, identify gaps, and facilitate deliverables.
• Collaborate with the customer on plans to evolve the program, in terms of operational sophistication, or expand the program, in terms of scope.

Stakeholder Engagement & Program Leadership

Other Duties & Responsibilities

Skills and Qualifications

Physical Requirements :