Customer Quality Engineer

Job Description

Job Description

Customer Quality Engineer

This exciting role will be responsible for leading customer-focused quality efforts to ensure satisfaction by managing root cause analysis, corrective actions, and continuous improvement. This role serves as the main point of contact for customer quality issues and oversees quality processes such as Return Material Authorizations (RMA) and Root Cause Corrective Actions (RCCA), ensuring alignment across departments like engineering, sales, and production. They are headquartered in the Fort Mill, SC area. The company is a leading designer and manufacturer of solar cells and PV Modules for the renewable energy industry. If you are an individual who loves to maintain quality systems and be customer facing, this role could be for you!

Responsibilities :

• Lead site-level customer quality investigations and communication.
• Supervise a team focused on finished product quality and customer standards.
• Analyze quality data, warranty claims, and trends to drive improvement.
• Ensure consistent execution of RMA and RCCA processes.
• Present quality metrics and customer-facing reports.
• Facilitate cross-functional problem-solving and implement corrective actions.
• Support and enhance QMS processes tied to outgoing product quality.
• Promote a culture of continuous improvement and customer satisfaction.

Qualifications :

Salary Range :