Security Officer - FT / Nights - Medical Center

Security Officer

At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff, and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control, and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff, and visitor safety.

PEOPLE ESSENTIAL FUNCTIONS

Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff, and assets. Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes, and procedures. Actively responds to requests for personal security coverage, assistance with directions, information, and guidance. Promotes a positive work environment and contributes to a dynamic, team-focused work unit that actively helps one another to achieve optimal department results. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area. Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.

QUALITY / SAFETY ESSENTIAL FUNCTIONS

Accurately communicates and / or generates and completes reports by recording occurrences, information, observations, surveillance activities, and conducting witness interviews. Responds immediately to all emergency codes and takes appropriate action. Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness, and HIPAA.

FINANCE ESSENTIAL FUNCTIONS

Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. Utilizes and maintains HM and department equipment according to manufacturer specifications. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

GROWTH / INNOVATION ESSENTIAL FUNCTIONS

Implements actions that promote workplace safety culture and proactively prevents workplace violence. Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis. This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

High School diploma or equivalent education (examples include : GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

Criminal justice, security, or related experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

Security Officer state license : Security Officer Non-Commissioned, submission of application within 14 days of hire date, and obtained within one year of employment or Security Officer Commissioned Level 3 or Personal Protection Officer Level 4 licensure

AND

DL - Driver License - State Licensure Must obtain a Texas DL within 90 days

AND

IAHSS - Certified Security Officer-Basic / Advanced / Supervisor (IAHSS) within 90 days

AND

NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) within 60 days

LICENSES AND CERTIFICATIONS - PREFERRED

BLS - Basic Life Support or Instructor (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations. Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles. Must have the ability to multi-task and function calmly in stressful situations. Must possess strong customer service skills. Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail. Knowledgeable of all Public Safety Policies and Procedures. Understand HIPAA and Patient confidentiality compliance. Demonstrates emergency preparedness knowledge.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform Yes

Scrubs No

Business professional No

Other (department approved) No

ON-CALL

Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call No

TRAVEL

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes

May require travel outside Houston Metropolitan area No

Company Profile :

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations : Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms, and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world. Houston Methodist is an Equal Opportunity Employer.