Account Manager

Do you believe no challenge is too complex to solve?

You’ll fit right in at U.S.

Engineering.

We deliver award-winning mechanical contracting, construction, service, and maintenance solutions with a focus on performance and innovation.

Our team of skilled and collaborative professionals drives every project from preconstruction through final testing, always aligned with our clients’ goals.

Customer Service Support Supervisor The Customer Service Support Supervisor is a vital part of the U.S.

Engineering team that is responsible for sales and operations activities.

Oversees all aspects of the service business for specific customers.  It is the responsibility of the Account Manager to cultivate existing customer relationships, maintain and enhance service agreements, identify and sell additional service repair work, and work closely with other service team members to provide value to U.S.

Engineering Company customers.    Principal Duties and Accountabilities :

• Overall responsible for account management, and customer satisfaction for specified customers.
• Responsible for selling, managing, and the renewal of preventative maintenance and other service agreement offerings for specified customers.
• Responsible for developing the appropriate repair approach, estimating repairs / services, and presenting proposals to specified service agreement customers.
• Manages all assigned accounts to achieve sales plan volume and profitability goals.
• Responsible for identifying, qualifying, managing, and executing solutions / special projects for specified customers.
• Surveys and generates proposals for Planned Maintenance Agreements and Projects leveraging technical experts for estimating and identifying the best customer solution.
• Identifies opportunities for future service work / projects.  Responsible for networking internally and externally to pursue opportunities.
• Works with the operations team to ensure project is delivered as proposed.  Continuous customer engagement of assigned accounts to include problem solving, proposal generation, qualifying and selling quoted repair or project solutions, selling additional lines of service, and identifying additional work opportunities to maximize value to customer base.
• Provides technical and estimating support as needed for sales team within assigned region.
• Ensures customer expectations are consistently met or exceeded.
• Service Account Managers support the invoice approval process for assigned accounts and House accounts as identified.

Education :

Experience :

Minimum of 6 years of relevant experience is required.  This could include any of the below, or a combination of :

Knowledge, skills, and abilities :

Knowledge of the following computer programs :

Physical and / or travel demands :

Benefits and Compensation :

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Engineering is an Equal Employment Opportunity Employer and shall provide equal employment opportunities to all people in all aspects of employer-employee relations, without regard to race, color, creed, national origin, religion, sex, age, sexual orientation, gender identity, disability or veteran status.  U.S. Engineering is compliant with the Drug Free Workplace Act, and all offers of employment are contingent upon the completion of a pre-employment drug screen.  Disclaimer :