Field Service Engineer - Robotics

Field Service Technician

As a Field Service Technician within our Robotics Service Team, your dedication to responsiveness, clear communication, and consistent follow-up are pivotal in delivering exceptional customer service. You will serve as the primary link between our customers and the Robotics Service Organization, influencing our corporate reputation and revenue generation through effective customer support.

Key Responsibilities :

• Respond promptly to emergency repair needs for robotic system equipment in the field on an on-call basis.
• Offer system integration support for robots in designated build shops and end-user locations.
• Execute robot program modifications, including logic, software, and path alterations through offline or online methods.
• Demonstrate mechanical proficiency in repairing or replacing mechanical components as needed.
• Deliver informal robot-specific or system training sessions to customers as required.
• Maintain strong customer relationships by effectively communicating and resolving issues, even in high-pressure scenarios.
• Proactively anticipate and address customer needs.
• Utilize downtime effectively by identifying and undertaking productive work activities.
• Be ready to travel at short notice and manage the demands of air travel.
• Identify and submit sales leads for additional robotic and system opportunities.
• Provide daily updates on work location and status.
• Expect approximately 80% travel, primarily within Canada and Mexico. This position can alternatively be based anywhere in the US.

Requirements

Basic Qualifications :

Preferred Qualifications :