Talent.com
Membership Consultant
Membership ConsultantBrowns Fit • Cleveland, OH, US
Membership Consultant

Membership Consultant

Browns Fit • Cleveland, OH, US
30+ days ago
Job type
  • Part-time
Job description
Benefits:
  • Commission
  • Employee discounts

Job Title: Membership Consultant
Company: Browns Fit
Department: Sales
POSITION OVERVIEW
Membership Consultants play a key role in the company’s overall success by:

1) Achieving and exceeding membership sales and revenue goals and selling ancillary services
2) Contributing to member retention and satisfaction by advising members and guests on programs that will help them meet their long- and short-term health and fitness goals
3) Providing members and guests with legendary service and enhancing their sense of belonging and community within the club


Key Responsibilities


Achieve financial performance results through the generation of new memberships and ancillary service memberships


  • Achieve or exceed individual membership sales goals by generating referrals, converting inquiries (phone/web) into appointments and following up with and closing prospects
  • Implement and adhere to all steps of the sales process, including assessing the needs of prospective members, providing a value based presentation of the Browns Fit brand, programs and services, leading an enthusiastic and informative tour, presenting membership/service options and prices, and closing sales
  • Help integrate new members into personal training by attaching point of sale sessions and/or scheduling their complimentary on-boarding session
  • Responsible for meeting weekly and monthly goals and metrics as outlined in individual weekly tracking sheets
  • Responsible for meeting with MM on a weekly basis to review prior and current week’s activity
  • Actively develop leads through a variety of activities, including telephone, internet and community outreach and partnerships, corporate visits, referrals and special events
  • Utilize the lead tracking system to manage all prospect and member data
  • Before ending each shift, ensure that the CRM calendar for your next shift is up-to-date and set up for success
  • Complete and submit all new member paperwork (Membership Agreement, Personal Training Policies, Corporate Proof, etc) before leaving the club the day the member joins
  • Attend and participate in membership meetings team, club and company meetings, member functions, outside marketing events, and the planning and implementation of promotions
  • Know your competition and use that information to make suggestions or changes that enable your club to be “best in class” and achieve results.

Create a customer service focused environment that is friendly, welcoming, and supportive, and seeks to provide members and guests with exceptional experiences


  • Ensure superior customer service by sustaining a culture, through actions and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations
  • Create and deepen relationships with members and enhance their sense of belonging and community within the club by reaching out to “your” members in person and by phone and email
  • Deal with member issues proactively, “own” member problems that come to your attention, and solve those issues within a 24-hour period
  • Be knowledgeable about your job, the company, and our services, promotions, and business practices so that you can provide members and guests with consistent and accurate information

Contribute to the effective and efficient running of the day-to-day operations of the clubs and company


  • Work as part of the overall team by respecting, supporting, and encouraging your co-workers, assisting co-workers and other departments when necessary, and approaching challenges in a creative, positive, and team centered manner
  • Maintain an active and working knowledge of the company as well as all services and promotions
  • Be proficient in all club software systems
  • Follow all club policies and procedures
  • Attend all meetings, special events, and education sessions to learn and provide feedback and share ideas on improving and building all aspects of the business
Perform other duties as required. Employee responsibilities are subject to change at any time

WORK SCHEDULE

This is a part-time non-exempt position. Your daily schedule may vary throughout the week depending on the needs of the club, the staff, and the members. Your hours will include prime time hours and some weekends and holidays. Part-time Membership Consultants work a minimum of 15 hours a week and a maximum of 27.5 hours. All members of the membership team will be required work the last two days of the month. Special events, promotions, and other demands will require some early mornings and late nights.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Create a job alert for this search

Membership Consultant • Cleveland, OH, US

Similar jobs

Membership Event Specialist - Canton, Youngstown

Girl Scouts of North East OhioMacedonia, OH, United States
Full-time +1

HOUR PLUS MILEAGE! EARLY EVENING HOURS!.Coverage areas needed: Canton, Youngstown.Please note this is not an HR Recruiting position.Do you have a strong desire to make a positive impact in your com...Show more

 • Promoted

Assistant Association Manager

HOATalentCleveland, OH, US
Full-time
Quick Apply

Subject to the practices, policies, and standards within.The Coral Company Team Member Handbook.Assistant Association Manager is responsible for supporting a wide variety of administrative, account...Show more

Banquet Setup Person

ClubCorpAkron, OH, United States
Full-time +1

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpo...Show more

 • Promoted

Travel Occupational Therapist (OT) - $1,055 per week in Ohio

AlliedTravelCareersAll Cities, OH, US
Full-time

AlliedTravelCareers is working with Health Saviours to find a qualified Occupational Therapist (OT) in Ohio!.Health Saviours is seeking a Occupational Therapist for a travel assignment in Ohio to s...Show more

 • Promoted

Sales Professional - Hiring Event!

Mattress FirmEuclid, OH, US
Full-time

Don’t Sleep on This Opportunity.When: April 27, 2026 from 10AM-5PM.Where 19799 Detroit Road | Rocky River, OH 44116.Encouraged to Apply, but also accepting Walk-Ins!.IMPORTANT NOTICE FOR INTERNAL A...Show more

 • Promoted

Field Franchise Partner Consultant - Cleveland/Pittsburgh

Crumbl CookiesCleveland, OH, United States
Full-time

The purpose of this role is to ensure the success of assigned Franchise Partners by acting as a trusted advisor, consulting on profitability, marketing, and operational excellence.This role will be...Show more

 • Promoted

Kitchen Leader

Chipotle Mexican GrillEuclid, OH, United States
Full-time

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants.We are changing the face...Show more

 • Promoted

Crew Member OH

Wendy'sRichmond Heights, OH, United States
Full-time +1

Why Wendy's As a Crew Member at Wendy's, you're part of the family from Day 1.Wendy's is a fast-paced, high-energy environment where everyone on the team works hard and works together to satisfy ou...Show more

 • Promoted

Intervention Specialist

ChanceLight Behavioral Health, Therapy, & EducationEuclid, OH, US
Full-time

Starting Salary: $65,000 - $80,000 /year based on experience .Environment: Special Education Program, Grades K-12.ChanceLight Behavioral Health, Therapy, & Education.Euclid City Schools to provide ...Show more

 • Promoted

Principal Rewards Consultant

MercerCleveland, OH, United States
Full-time

We are seeking a talented individual to join our.This role will be based in [Office Location] and offers a hybrid work arrangement, requiring a minimum of three days per week in the office or with ...Show more

 • Promoted

Sales Consultant

NorthCleveland, OH, United States
Full-time

Join our mission to build the largest suite of credit card processing and merchant services.It's one simple payment platform backed by the most diverse payment companies.From credit card processing...Show more

 • Promoted

B2B Sales Consultant SLED - High-Earning Potential with National Client Reach (AKRON)

Staples, Inc.Akron, Ohio, US
Part-time

As a Sales Consultant SLED, you will be part of a world-class sales team dedicated to growing our business and helping customers find the best solutions for their needs.This high-velocity role offe...Show more

 • Promoted

Senior Living Community Managers

Resort Lifestyle CommunitiesEuclid, OH, US
Full-time

Please Note: This is NOT a remote position.This position requires living on-site at one of our Communities.Qualified applicants must be willing to relocate and reside on-site as a condition of empl...Show more

 • Promoted

Banquet Setup Person

InvitedAkron, OH, United States
Full-time +1

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpo...Show more

 • Promoted

Hospice Care Consultant

Gentiva Health ServicesAkron, OH, United States
Full-time +1

Join our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in th...Show more

 • Promoted • New!

Fashion Team Associate

Wal-MartWadsworth, OH, United States
Full-time +1

Do you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product.As a sales associate in Apparel...Show more

 • Promoted

Principal Rewards Consultant

Mercer FranceCleveland, OH, United States
Full-time

Principal Consultant, Career Consulting.We are seeking a talented individual to join our Career Consulting team at Mercer.This role offers a hybrid work arrangement, requiring a minimum of three da...Show more

 • Promoted

Retail Sales Associates- Beachwood Place

LovisaBeachwood, Ohio, US
Part-time
Quick Apply

Join the Lovisa Team – Where Fashion and Fun Come Together! ✨.Ready to dive into the world of super stylish jewellery that doesn’t break the bank? Lovisa is the ultimate go-to destination for trend...Show more