Manager, Key Account Sales, Retail & E-Commerce

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Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?

Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview

The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels. This role maintains relationships with buyers at assigned accounts, drives sales through inventory and promo management, and positions new products to drive net new revenue opportunities. This role focuses on the following product categories : printers, multi-function devices, standalone scanners, labelers, and their corollary consumables and accessories. This position manages a defined sales quota and predominantly focuses on selling to and engaging their customers. Additionally, this role works closely with the product and channel marketing teams to promote consistent messaging and execute on division strategies. This role is expected to be on-site, which includes in-person client visits, and may require up to 60% travel.

Duties & Responsibilities

• Account Management, Selling, & Customer Engagement : Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
• Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
• Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national / regional meetings, Quarterly Business Reviews (QBRs), and more
• Advertising & Promotional Strategy : Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
• Plan product assortment, develop plan-o-grams, determine / support product transitions, special offers, stock levels, web developments, and more
• Special Projects & Initiatives : Coordinate / support special projects for the Sales teams and customers, including cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock
• Demand Planning & Forecasting : Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, and product availability
• Communicate and collaborate with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise
• Administration & Reporting : Complete monthly reports, provide competitive updates, and escalate issues to management; Attend and actively participate in meetings with manager, team, division, and others as scheduled; Stay up to date on current market trends and business applications

Experience & Qualifications

Education

Experience

Software / Technical Skills

Other Skills, Knowledge, & Abilities

Additional Details For This Role

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. The defined sales territory for this role is Staples and Office Depot. Travel is expected throughout the territory up to 40% of the time, or an average of 6-8 trips per quarter, dependent on business need.

Compensation

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at https : / / mybenefits.nfp.com / Brother / 2025 / guidebook /

Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com.

This description is intended to reflect the general nature and level of work being performed. It is not intended to be all-inclusive.

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