Customer Success Associate - Referrals

Customer Success Associate - Referrals

Interview Kickstart is a premier career transformation platform turbocharging tech careers through AI upskilling.

Founded in 2014 in Santa Clara by Soham Mehta, ex-Box Engineering Leader, and Ryan Valles, a transformative P&L leader and former CEO with a track record of scaling ventures, Interview Kickstart's vision is to help every tech professional thrive in today's fast-evolving tech industry.

With 40+ domain-specific coursesfrom foundational Machine Learning and Generative AI to Agentic AI, System Design, and DSAInterview Kickstart equips engineers, PMs, data professionals, and tech leaders to accelerate their careers. Its 600+ instructorsindustry practitioners, hiring managers, and senior engineers from FAANG+ companiesbring real-world insight and cutting-edge expertise into every classroom.

Beyond upskilling, Interview Kickstart offers end-to-end career support. Personalized mock interviews, resume and LinkedIn branding, career coaching, salary negotiation guidance, and performance-based job referrals ensure that your AI upskilling translates into real career breakthroughs. Over 25,000 professionals have already advanced their careers through Interview Kickstart.

Recognized by TIME x Statista and GSV 150 as a top EdTech company, Interview Kickstart is the go-to platform for tech professionals looking to future-proof their careers in the age of AI.

Key Responsibilities

Alumni & Learner Engagement : Build relationships with current students and alumni to create a strong referral pipeline

Referral Generation : Proactively identify referral opportunities within our learner ecosystem and convert them into warm leads. This would be done by making cold calls.

Cross-Team Collaboration : Work closely with Student Success, New Programs, Careers, and Academic Delivery teams to :

• Surface top alumni advocates
• Time outreach with course milestones
• Integrate referral prompts into the student journey

Pipeline Management : Maintain accurate referral data in the CRM, track referral stages, and follow up diligently

Program Promotion : Effectively communicate program offerings and outcomes to referred prospects

Feedback & Insights : Bring referral-related insights from alumni and students to internal teams to improve program quality and retention

Target Achievement : Meet or exceed monthly and quarterly referral-based enrollment targets

You'll Thrive in This Role If You :

Are a strong relationship builder who earns trust quickly

Have experience in community engagement, referral sales, or alumni relations

Know how to collaborate across teams to create unified, high-impact campaigns

Are organized, persistent, and motivated by outcomesnot just activity

Have a good grasp of how experienced tech professionals think and decide

Preferred Experience :

25 years in customer success, inside sales, community or alumni management, or referral marketing

Prior experience in ed tech, upskilling, or career transition programs is a big plus

Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems

Strong written and spoken communication skills